As digital transformation accelerates across all sectors, service industries face a unique challenge: providing seamless, personalized experiences while managing high volumes of customer interactions. harakaCRM’s powerful AI technology is designed to meet these demands, helping businesses in a variety of service industries to streamline communication, enhance customer understanding, and drive satisfaction through multi-channel, data-driven insights. […]
How Smart Summaries and Insights are Transforming Customer Support Efficiency
Customer service teams often handle an overwhelming volume of inquiries from multiple channels, including emails, social media, and support tickets. Filtering through these messages to identify the core issue can be time-consuming and mentally taxing, leading to slower response times and agent burnout. This is where Smart Summaries and Insights come into play. With platforms […]