Your Fast, AI-Driven Integrated Intelligent
CRM for Seamless
Customer Service.
HarakaCRM delivers fast, AI-driven customer support across multiple channels, with real-time sentiment analysis and smart summaries to enhance every interaction.
Experience the power of Artificial Intelligence
Our AI-powered CRM platform delivers intelligent customer service automation to streamline interactions and offers powerful reporting and analytics, all designed to help your business thrive.
AI-driven Customer Support
Provides fast, automated, and intelligent responses across multiple communication channels, ensuring efficient customer service.
Actionable Insights and Trends
HarakaCRM provides detailed reports on customer interactions, agent performance, sentiment trends, and more.
Self-Service Options
With AI-driven bots and knowledge bases, HarakaCRM can empower customers to solve basic issues on their own without needing to contact an agent.
banking
Enhance client support
and streamline inquiries
From answering frequently asked questions on banking, loans, and insurance to providing essential guidance on services, HarakaCRM offers responsive, personalized support.
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Improved client satisfaction
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Enhanced efficiency for agents
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Reduced operational costs
Home appliances
Empower customers with instant product support
Enable customers to quickly access product manuals, troubleshooting guides, and expert support through HarakaCRM’s AI-powered platform, creating a seamless and efficient customer experience.
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Reduced support workload
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Higher customer satisfaction
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Increased product knowledge
Public Service
Improved public services through automation
With automated responses for frequently asked questions, harakaCRM can free up government resources for more complex queries.
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Accessible and inclusive service
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Enhanced citizen engagement
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Faster response times with AI
Multi-channel Integrations
HarakaCRM integrates seamlessly across multiple channels, including Email, WhatsApp, TikTok, Instagram, Facebook, and RCS, enabling unified, AI-powered communication and support
Stay up to date on our journey
Explore the latest trends, tips, and insights in our world. Get the knowledge to empower your business growth and increase productivity.
Service Industries That Can Transform with harakaCRM’s AI-Driven Technology
As digital transformation accelerates across all sectors, service industries face a unique challenge: providing seamless, personalized experiences while managing high volumes of customer interactions. harakaCRM’s powerful AI technology is designed to meet these demands, helping businesses in a variety of service industries to streamline communication, enhance customer understanding, and drive satisfaction through multi-channel, data-driven insights. […]
Why AI-Generated Reports and Real-Time Data Analytics Are Essential for Understanding Customers
In an increasingly data-driven world, businesses are under more pressure than ever to understand customer behavior, preferences, and trends to remain competitive. Traditional reporting methods—monthly or quarterly summaries—often provide outdated insights that are no longer relevant by the time they’re reviewed. With the rise of AI-generated reports, dashboards, and data analytics, institutions can now harness […]
Leveraging Sentiment Analysis for Authentic Customer Insights
Customer feedback has always been essential for organizations to understand how they’re performing and what they can improve. Traditionally, businesses have relied on surveys to capture these insights, but surveys often fall short. Customers may rush through them, select arbitrary options, or simply not feel comfortable being fully transparent. Enter Sentiment Analysis, an AI-powered technology […]
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Ready to supercharge your customer service?
Connect seamlessly across channels and stay ahead with our AI-powered, multi-channel CRM solutions.
