As digital transformation accelerates across all sectors, service industries face a unique challenge: providing seamless, personalized experiences while managing high volumes of customer interactions. harakaCRM’s powerful AI technology is designed to meet these demands, helping businesses in a variety of service industries to streamline communication, enhance customer understanding, and drive satisfaction through multi-channel, data-driven insights. […]
Customer feedback has always been essential for organizations to understand how they’re performing and what they can improve. Traditionally, businesses have relied on surveys to capture these insights, but surveys often fall short. Customers may rush through them, select arbitrary options, or simply not feel comfortable being fully transparent. Enter Sentiment Analysis, an AI-powered technology […]
As digital transformation sweeps across various sectors, the SACCO (Savings and Credit Cooperative Organization) industry is poised for its own tech-driven revolution. Enter Amara, the AI-powered chatbot designed specifically for SACCOs. Amara is much more than a virtual assistant; she’s a digital solution tailored to meet the unique needs of SACCOs, providing instant responses to […]
